A colleague offers to outsource his company’s Customer Service Department to our C.E.O. Danish Iqbal.
10 seats are rented at a friend’s call center in Islamabad.
Mindbridge is formed; the project begins.
2005
Early Years
What started as 1 project with 10 seats expands to 3 projects with 50 seats at the rented location.
2006
Progress
Mindbridge forms and officially moves to its own building in Lahore.
The facility is 30,000 square feet of company owned space.
Mindbridge designs and operates its own facility.
2007
Global Expansion
Mindbridge expands business to 3 continents and starts servicing clients in Europe, the US, and Asia.
2010
1.5 Million Contacts
Mindbridge manages over 1.5 million contacts per month; servicing customers in 5 continents and over 20 countries.
2015
The Big Win
Mindbridge wins the largest customer service outsourcing RFP of Pakistan and establishes itself as the leading outsourcing company in the country.
2016
LARGE GLOBAL OUTSOURCING
RFP AWARDED
After a rigorous global selection process for outsourcing their customer service, one of the largest US companies selects Mindbridge as their preferred partner for English language support.
2017
New Facility
Mindbridge builds a new state-of-the-art facility. The largest BPO infrastructure in the country.
Mindbridge offers its employees special scholarships for continuing their education.
Mindbridge offers its employees special health services.
2018
LEADERSHIP
Mindbridge has not lost a single RFP that it has competed in for the last 3 years, making it the industry leader.
2019
INTERNATIONAL CERTIFICATION
Mindbridge achieves three ISO certifications
ISO 9000 Quality Management
ISO 23001 Business Continuity
ISO 27001 Information Security
2020
The Future
Mindbridge constructing a BPO campus to support continued growth with global clients.
We are constantly developing new creative ideas and solutions.