Mindbridge’s a globally recognized champion of outsourcing and trailblazer in corporate competence development for business process management and outsourcing industry today. Our standards and BPO certifications are evolving, innovating and enriching the way organizations transform their business process and allocating the workforce; how they enhance their market value and make their BPO industry's mechanism of employment and economic development.
Mindbridge is the leading and an emerging BPO company of Pakistan with the world’s best intellects. Mindbridge is an ISO Certified firm that meets customer and regulatory requirements.
Following are the ISO Certifications that Mindbridge has achieved and working for more:
ISO 9001:2015 Quality Management System:
ISO 9001:2015 the international standard that specifies requirements for a quality management system (QMS). This certification provides assurance of process transparency and accountability. For our future clients it's a good indication that their projects will be implemented according to standards and in good quality.
Mindbridge achieved ISO 9001:2015 standard with the ability to consistently provide products and services that meet customer and regulatory requirements. Our principles are based on delivering to the best of our capabilities, and continually improving our outsourcing services to meet and exceed our client’s expectations. We have competent resources that are properly trained as per client’s manuals, ranging from inbound and outbound calls, email services, and customer support services.
ISO 27001:2013 Information Security management system:
ISO/IEC 27001:2013 (also known as ISO27001) is the international standard for information security. ISO 27001 is a framework that shows that the organization’s security parameters are up to the standard.
Confidentiality, Integrity and Availability of information, assets and services, are part of our principles and values at Mindbridge BPO. Mindbridge has achieved this certification because of its firm network structure and rooted information security management system and hence Mindbridge gained customer and business partner confidence. Mindbridge always improves its management processes and integration with cooperate risk strategies. In addition, we have developed comprehensive incident management system and business continuity plans, to ensure security of our business interests.
ISO 22301:2012 Business Continuity Management System:
ISO 22301 is the international standard for Business Continuity Management (BCM). Published by the International Organization for Standardization, ISO 22301 is designed to help organizations prevent, prepare for, respond to and recover from unexpected and disruptive incidents.
Mindbridge owns 3 Sites with the copious amount of seating capacity. We have an intellectual Team who designed a framework to plan, establish, implement, operate, monitor, review, maintain and continually improve a business continuity management system (BCMS). For the betterment and continuity assurance Mindbridge has successfully launched WFM segment and a community is associated with WFM segment who are working with Mindbridge contentedly.
The Impact Sourcing Standard is the first globally recognized standard for the business practice of Impact Sourcing. Proud to be 1 of only 11 companies in the world who are certified to have adopted the complete standard & the only company in Pakistan. Impact Sourcing is a business practice where companies prioritize suppliers that intentionally hire and provide career development opportunities to people who otherwise have limited prospects for formal employment.
Impact Sourcing has been shown to provide many business benefits, for suppliers, including access to new sources of talent, higher levels of employee engagement, and lower attrition rates, while offering employees their first step onto a career ladder that leads to economic self-sufficiency through income growth, skills development, and professional advancement.
The Global Impact Sourcing Coalition is a global network of businesses creating jobs for those most in need through the power of procurement and global supply chains. Members of the coalition are united behind a shared commitment to advocate for Impact Sourcing and demonstrate how this inclusive hiring practice leads to more diverse and inclusive supply chains, business growth, and social impact.
In 2018, the GISC membership adopted an Impact Sourcing Standard, which defines the requirements for providers of business products and services to demonstrate their commitment to inclusive employment. Among other objectives, the Standard aims to enable client organizations to evaluate their product and service providers based on their Impact Sourcing service capabilities and performance, and to facilitate the adoption of Impact Sourcing across companies operating in a wide range of geographies and industries.
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. IAOP connects you and your organization to our growing global community and to the resources you need be successful. For more information, visit www.IAOP.org.
About the Impact Sourcing Champions Index in partnership with the Global Mentorship Initiative In IAOP’s 2020 list of companies that have distinguished themselves as trailblazers in Impact Sourcing. To be included in the index, companies submitted an online application, which was then reviewed by IAOP's Social Impact Committee. The index is showcased on IAOP's website, in PULSE Magazine and in the October 2020 “Change the World” issue of FORTUNE Magazine®.
We, at Ferotek BPO, provide uncompromised and reliable services on behalf of our clients, while ensuring sufficient quality assurance and quality control measures, to meet client expectations and customer satisfaction.
Our principles are based on delivering to the best of our capabilities, and continually improving our outsourcing services to meet and exceed our client’s expectations.
We have competent resources and reliable technology, backed up with globally accepted best practices and extensive training programs, to raise our bar of Quality in service delivery, ranging from inbound and outbound calls, email services, and customer support services.
Constant communication with clients ensures immediate actions against their expectations, and supports us in determining opportunities to continually improve our processes and adopted best management system practices.
Confidentiality, Integrity, and Availability of information, assets, and services, are part of our principles and values at Mindbridge.
Our policies, and the technologies we have adopted, support us in achieving a secure operational environment where not only our project teams can work flexibly to achieve business objectives, but we can also ensure reliable servicesand business continuity plans, to meet our clients’ expectations.
Our extensive risk management system ensures plans to prevent risks that havethe potential to compromise legal and contractual requirements, and our commitment to quality with our clients.
In addition, we have developed a comprehensive incident management system and business continuity plans, to ensure the security of our business interests.
We are committed to continually improving our management system, through careful planning and change management.
An information security policy is indispensable for any business that needs to handle sensitive customer data responsibly and earn client trust.
All users throughout the organization must abide by this policy. If not, the organization's data could be vulnerable to attack.