JOB DESCRIPTION:

• Handle Queries, Requests and Complaints from customers tactfully • Follow standard processes and procedures when it comes to providing the solution • Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. • Achieve superior customer engagement and ensure a significant improvement in customer experience. • Must be able to overcome objections and handle customer pushbacks

JOB DESCRIPTION:

• Selected candidates will be required to assist our international clients on email and phone.
• All applicants must possess exceptional writing skills, fluency in spoken English, computer literacy, phone etiquette, strong communication and interpersonal skills.
• Candidates with O/A' Level background or Graduates with business majors preferred.
• Experience not required; however, preference will be given to applicants with prior international call center experience.

JOB DESCRIPTION:

• Selected candidates will be required to assist our domestic clients on email and phone.
• All applicants must possess exceptional writing skills, language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills.
• Candidates with Bachelors degree will be preferred.
• Experience not required; however, preference will be given to applicants with prior call center experience.

JOB DESCRIPTION:

Selected candidates will be required to assist our domestic clients on email and phone. All applicants must possess exceptional writing skills, language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills. Candidates with Bachelors degree will be preferred. Experience not required; however, preference will be given to applicants with prior call center experience.

JOB DESCRIPTION:

Communicate with customers globally in Arabic via phone and answer their queries. Excellent Arabic speaking skills required Experience not required; however, preference will be given to college graduates and candidates who have prior experience in email and chat communication with international clients.

JOB DESCRIPTION:

Selected candidates will be required to make outbound B2B calls to promote and sell the product All applicants must possess fluency in spoken English, computer literacy, phone etiquette, strong communication and interpersonal skills Candidates should possess a flair for Marketing Candidates with O/A' Level background or Graduates with business majors preferred. Preference will be given to applicants with prior international B2B sales experience

JOB DESCRIPTION:

Following are the key responsibilities/skills for the role. Interpret and analyze business requirements to identify risks and design appropriate solutions Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security Collaborate with project team members to provide input to design specifications related to speech application. Develop IVR / Speech applications using CVP Studio, VXML, and Java Integrate to backend systems such as web services, databases, CTI, and reporting. Develop simple grammars for speech applications Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog 3 to 5 years’ experience in VoiceXML IVR technologies. VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc Cisco CVP platform & CVP Studio including java development of custom elements Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic) Integration with back-end data systems and CTI (Cisco ICM, Web Services, HTTP/XML, Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix) Education: Bachelor's degree in CS/CE

JOB DESCRIPTION:

Communicate with customers in French via phone and answer their queries. Excellent French speaking skills required. Experience not required; however, preference will be given to college graduates and candidates who have prior experience in international customer support.

JOB DESCRIPTION:

Communicate with customers in Spanish via phone and answer their queries. Excellent Spanish speaking skills required. Experience not required; however, preference will be given to college graduates and candidates who have prior experience in international customer support.

JOB DESCRIPTION:

Communicate with customers in Italian via phone and answer their queries. Excellent Italian speaking skills required. Experience not required; however, preference will be given to college graduates and candidates who have prior experience in international customer support.

JOB DESCRIPTION:

Selected candidates will be required to listen to the videos in Persian language and perform actions accordingly. No requirement of writing and speaking skills in Persian. All applicants must possess exceptional listening skills in Persian language. Experience not required; however, preference will be given to applicants with prior international call center experience.

JOB DESCRIPTION:

Should preferably have outbound calling experience (Prior experience of conducting call based surveys (satisfaction/NPS) would be a plus. Should have understanding of Channel (Franchise / Experience Center / Retail) along with basic idea of a customer journey at Franchise level. Knowledge of Front end Agent related attributes & service level pain points. Knowledge of prepaid & postpaid customers, products and processes . Should be able to handle difficult customers & have high patience level. Knowledge of backend teams & their tasks & escalation process. Knowledge of different backend (IRU/ NCU/ others) portals, tools & systems to provide upfront remedy to customers. Understanding of satisfaction parameters, KPIs, NPS/likelihood to recommend & Close Feedback Loop (CFL) process. Customer centric approach & customer focused mindset. Should be able to record Voice of Customer (VOC) accurately & with integrity. Should have good & clear communication skills in order to converse effectively with customers & have good written skills to record customer feedback. Comfortable with using Microsoft Office tools particularly Microsoft Excel. Prior experience of using digital platforms & tools. Telecom specific experience will be preferred.