Mindbridge has the ability to respond to any type of contact that a customer may choose to come through at any time they would like to. We manage voice, chat, email, in-app support, and all social media platforms.

In addition, we work with any customer specific in-house application to support your customers. We have the flexibility to adapt all our processes to work with your systems.

This is a fact. Click here to contact sales for a proposal.

Our Voice Platform boasts 99.99 percent up time with the highest voice quality available in the industry.

The resources we offer at the price point we offer them are not available anywhere in the world.

This is a fact. Click here to contact sales for a proposal.

Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails and customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.

We have the strong ability to recruit, train, and retain resources which excel in grammar and spelling, and to process emails successfully.

What sets us apart from competition is that our resources are trained to dig deep into customer issues and offer the highest first resolution rate of the industry. Our customers are delighted with our team and processes.

For us customers come first. Find out how we can help support your email support requirements. Click here

Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities online.

Our representatives will take your customers through all processes by providing the human interface required. They will courteously handle any complaints and suggestions. Our agents are trained to manage multiple chats simultaneously, but what sets us apart is a unique process of designing and leveraging saved responses.

This make our service unbeatable. Click here to contact sales for a proposal.

Our sales team is unmatched and has experience in outbound and inbound sales for the health, retail, finance, ecommerce, travel, auto, and telecom industries. We boast the highest conversion possible in the industry.

What’s the formula that makes us succeed in sales?

SHARE. We share much higher than normal commissions with our sales agents and they perform because they benefit. When they benefit we benefit, and our customers benefit.

Want Sales? This is a fact. Click here to contact sales for a proposal.

Market Surveys are essential tools that give you the advantage to stay ahead of the curve. Use the power of information to expand your business. Our highly-skilled agents can help you:

• - Generate Leads for new business.
• - Upsell New Products to existing customers.
• - Explore pain points of your customers.
• - Discover market trends.

We are experts at processing ( KYC ) Know Your Customer through this process we make an effort to verify the identity, suitability, and risks involved with maintaining a business relationship.

The procedures fit within the broader scope of a bank's Anti-Money Laundering policy. Find out how we can help support your requirements.

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Screening is the process of determining whether any of the client’s existing or potential customers are part of any blacklists or regulatory lists. It is made sure that no one involved in any type of criminal activities remains a customer.

Customers under certain categories, who may be perceived to pose a higher risk from Money Laundering and Reputation Risk can be filtered through this team.

Find out how we can help support your requirements. Click here to contact sales for a proposal.

We have a dedicated team working 24/7 to handle Financial Crime Related customer interactions for the financial institutions from across the world. We ensure that our team is minimizing the potential exposure to financial fraud.

Our primary responsibility is to work with the suspicious activity report, lock/unblock customer account. Also if a customer complains about a fraudulent transaction through customer support, our Fraud Ops team jumps into action to ensure fraud free transactions.

Find out how we can help support your requirements. Click here to contact sales for a proposal.

We set up a comprehensive design studio in-house, subdivided into design and technology divisions.

MB staffed the design division with talented animators and graphic designers that allow our team to design best-in-class animated videos. Find out how we can help support your requirements.

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Mindbridge has the capability of offering a high powered, high impact, sales team for many of our clients who are looking to achieve rapid growth.

We have developed a massive team of Super Salesmen, who with their near native English speaking skills, sales experience and extensive testing are able to generate an average sale ticket price of US 10,000. Find out how we can help support your requirements.

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Hybrid language support refers to the combination of human intelligence and AI to support multiple languages through English based resources. Hybrid intelligence combines the strengths of both so they can mutually augment each other.

Our bot and human pairing allows smooth and seamless transition between bot and human for an exceptional customer experience at a reduced operational cost. Find out how we can help support your requirements.

Click here to contact sales for a proposal.