Mindbridge is committed to respecting and protecting the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, clients, and their respective end customers. Click here for more information on our Data Privacy Policy, Data Subject Rights, or to complete a Data Subject Rights Request.
Mindbridge has invested diligently to be certified and compliant with global best practices. Our standards and BPO certifications are evolving, innovating and enriching the way we transform our business. Our policies cover areas on ethics, human rights, social responsibility, fair business practices, information security, privacy of information, quality, and business continuity. Our investment in these best practices and certifications ensure that we create a safe and healthy workplace for our employees, a productive and compliant partner for our clients, and an impactful organization for the communities we are present in.
Mindbridge is the leading and an emerging BPO company of Pakistan with the world’s best intellects. Mindbridge is an ISO Certified firm that meets customer and regulatory requirements.
ISO-26000:2010 Social Responsibility
ISO-26000:2010 provides guidance, it helps clarify what social responsibility is, helps businesses and organizations translate principles into effective actions and shares best practices relating to social responsibility, globally. It is aimed at all types of organizations regardless of their activity, size or location.
ISO
9001:2015 Quality Management System:
ISO 9001:2015 the international standard that specifies requirements for a quality
management system (QMS). This certification provides assurance of process
transparency and accountability. For our future clients it's a good indication that
their projects will be implemented according to standards and in good quality.
Mindbridge achieved ISO 9001:2015 standard with the ability to consistently provide products and services that meet customer and regulatory requirements. Our principles are based on delivering to the best of our capabilities, and continually improving our outsourcing services to meet and exceed our client’s expectations. We have competent resources that are properly trained as per client’s manuals, ranging from inbound and outbound calls, email services, and customer support services.
ISO 27001:2013 Information Security management system:
ISO/IEC 27001:2013 (also known as ISO27001) is the international standard for
information security. ISO 27001 is a framework that shows that the organization’s
security parameters are up to the standard.
Confidentiality, Integrity and Availability of information, assets and services, are part of our principles and values at Mindbridge BPO. Mindbridge has achieved this certification because of its firm network structure and rooted information security management system and hence Mindbridge gained customer and business partner confidence. Mindbridge always improves its management processes and integration with cooperate risk strategies. In addition, we have developed comprehensive incident management system and business continuity plans, to ensure security of our business interests.
ISO 22301:2012 Business Continuity Management System:
ISO 22301 is the international standard for Business Continuity Management (BCM).
Published by the International Organization for Standardization, ISO 22301 is
designed to help organizations prevent, prepare for, respond to and recover from
unexpected and disruptive incidents.
Mindbridge owns 3 Sites with the copious amount of seating capacity. We have an intellectual Team who designed a framework to plan, establish, implement, operate, monitor, review, maintain and continually improve a business continuity management system (BCMS). For the betterment and continuity assurance Mindbridge has successfully launched WFM segment and a community is associated with WFM segment who are working with Mindbridge contentedly.
ISO 27701: Privacy Information Management
ISO 27701 is a standard developed by the International Organization for
Standardization (ISO) that focuses on privacy information management. It provides
guidelines and requirements for establishing, implementing, maintaining, and
continually improving a Privacy Information Management System (PIMS).
Mindbridge offers its partners enhanced privacy protection, increased trust and credibility, legal and regulatory compliance, competitive advantage, improved data handling practices, and customer confidence. The certification signifies a commitment to proactive privacy management, risk reduction, and efficient processes.
ISO 18295: Customer Contact Centres
ISO 18295 is a standard developed by the International Organization for
Standardization (ISO) that focuses on customer contact centers. It covers the
requirements for the management, operations, and provision of services in these
centers. It covers aspects such as service requirements, management system
requirements, performance and quality measurements, and customer satisfaction.
Mindbridge offers its partners improved service quality, enhanced customer confidence, compliance with recognized standards for contact centers, a competitive advantage in the market, more efficient operations, a commitment to continuous improvement, and alignment with regulatory requirements.
PCI DSS: Payment Card Industry Data Security Standard
PCI DSS (Payment Card Industry Data Security Standard) is a global security standard
established by major credit card companies. It aims to ensure the security of credit
card transactions by setting requirements for companies that handle credit card
information.
Mindbridge is PCI DSS certified. The standard covers areas such as building and maintaining secure networks, protecting cardholder data through encryption, implementing access controls, conducting regular monitoring and testing, and maintaining information security policies. Compliance is crucial to prevent data breaches and maintain customer trust, with specific requirements based on the volume of credit card transactions processed by an organization.
ISO
GDPR
The General Data Protection Regulation is a European Union regulation on information privacy in the European Union and the European Economic Area. The GDPR is an important component of EU privacy law and human rights law, in particular Article 8 of the Charter of Fundamental Rights of the European Union.
The Impact Sourcing Standard is the first globally recognized standard for the
business practice of Impact Sourcing. Proud to be 1 of only 11 companies in the
world who are certified to have adopted the complete standard & the only company in
Pakistan.
Impact Sourcing is a business practice where companies prioritize suppliers that
intentionally hire and provide career development opportunities to people who
otherwise have limited prospects for formal employment.
Impact Sourcing has been shown to provide many business benefits, for suppliers, including access to new sources of talent, higher levels of employee engagement, and lower attrition rates, while offering employees their first step onto a career ladder that leads to economic self-sufficiency through income growth, skills development, and professional advancement.
The Global Impact Sourcing Coalition is a global network of businesses creating jobs for those most in need through the power of procurement and global supply chains. Members of the coalition are united behind a shared commitment to advocate for Impact Sourcing and demonstrate how this inclusive hiring practice leads to more diverse and inclusive supply chains, business growth, and social impact.
In 2018, the GISC membership adopted an Impact Sourcing Standard, which defines the requirements for providers of business products and services to demonstrate their commitment to inclusive employment. Among other objectives, the Standard aims to enable client organizations to evaluate their product and service providers based on their Impact Sourcing service capabilities and performance, and to facilitate the adoption of Impact Sourcing across companies operating in a wide range of geographies and industries.